Refund policy

Return & Refund Policy

At Griphome, we want every purchase to be a positive experience. If you are not completely satisfied with your order, we're here to help with a simple and customer-friendly return process.

30-Day Return Policy

We offer a 30-day return window from the date your order is delivered. If 30 days have passed since delivery, we may be unable to approve your return request.

Return Eligibility

To qualify for a return, your item should:

  • Be returned within 30 days of delivery.
  • Be in its original condition.
  • Be unused or show only minimal signs of inspection.
  • Include original packaging whenever possible.

Free Returns

Griphome provides free returns for eligible orders. If your return request is approved, our support team will provide detailed return instructions.

Please do not send products back without contacting us first, as unauthorized returns may delay processing.

Non-Returnable Items

Certain products cannot be returned, including:

  • Personalized or custom-made products.
  • Clearance or final sale items.
  • Gift cards.
  • Products damaged through misuse, modification, or improper care.

Damaged or Incorrect Orders

Please inspect your package upon arrival.

If your order arrives:

  • Damaged
  • Defective
  • Missing items
  • Incorrect product received

Please contact us within 7 days of delivery with:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We'll work quickly to provide an appropriate solution.

Refunds

After receiving and inspecting your returned item, we will notify you of the approval status.

If approved, your refund will be processed back to your original payment method.

Please note that banks and payment providers may require additional processing time before the funds appear in your account.

Exchanges

If you receive a defective or incorrect product, we will gladly arrange a replacement whenever inventory is available.

Order Cancellation

Orders may be canceled before they enter processing or shipment.

If your order has already shipped, please wait until delivery and then submit a return request.

Contact Us

Email: support@griphome.shop